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Burnt House Vineyard is a 27-acre vineyard in the Suffolk countryside operating a Cellar Door & Tasting Room which offers tours, drop in wine tastings and wine accompanied with a menu of local produce platters such as cheese and charcuterie to match our wines. We offer different food experiences and events throughout the year including pizza nights, picnics in the vines as well as our tours of the vineyard in the summer months. We’re looking for a Front of House Supervisor to join our expanding team and support our business in providing our customers with knowledge, passion and an approachable attitude! Our tasting room is currently open Thursday to Sunday so this job role is a part-time position with flexible hours spread over the opening times of those 4 days but may include additional hours in the summer months for events and extended opening times during peak season. About the Role: Act as the initial point of contact for Burnt House Vineyard welcoming customers to the tasting room. Leading the team during shifts and provide support for management. Cashing up. Stock management. Table service, bar service and general duties front of house duties. Have a working knowledge of the vineyard and its history and the wine we produce (training provided). Maintaining the venue, keeping it clean and tidy at all times. Good time management and organisational skills. Barista coffee making (training provided). Ensure compliance with food safety regulations and guidelines. Assist with events and various activities throughout the year. Part time hours/weekend work Thursday, Friday, Saturday & Sunday. Daytime and Evening hours. Be able to work as part of a team. Other reasonable duties may be required from time to time. Key holder for the venue. Salary depending on experience. All applicants must be over 18 to apply due to serving alcohol. About you: We are looking for someone who has enthusiasm for amazing customer service matched with a passion for wine and food. As the first port of call for our customers we need somebody with strong and clear communication skills who has an understanding of great hospitality and an eagerness to learn about our Vineyard and the wines we produce as we expect all our employees to be ambassadors for our brand. We don’t expect people to be a wine connoisseur but an interest in wine is expected. A driving licence is advisable as we are in a rural location. Training on the vineyard and wines will be provided alongside industry standard qualifications such as Food Hygiene Level 2 and Food Allergen training. Minimum 1 year experience in hospitality. Job Types: Part-time, Zero hours contract Additional pay: Tips Benefits: Employee discount Free parking On-site parking Schedule: Every weekend Weekend availability Weekends only Experience: Hospitality: 1 year (required) Expected start date: 02/11/2024